Effective: May 25, 2026
Overview
GrayStone Holdings LLC, operating as Gray & Co., provides SMS messaging services to leads and clients who have explicitly consented to receive messages through our website contact form at thegrayandco.com. By submitting the contact form and checking one or both of the SMS consent checkboxes, you agree to the terms outlined on this page.
Types of Messages You May Receive
Depending on which consent checkbox you select on our contact form, you may receive:
- Marketing messages: special offers, promotions, service announcements, and content about our operations systems
- Non-marketing messages: appointment confirmations, consultation scheduling, audit reminders, onboarding updates, and other service-related communications
You will only receive the types of messages you consented to. Selecting only the non-marketing checkbox means you will not receive promotional messages from us.
Message Frequency
Message frequency varies based on your engagement and the stage of our working relationship. Most contacts receive fewer than 5 messages per week. Active onboarding may temporarily increase frequency.
Message and Data Rates
Message and data rates may apply based on your mobile carrier and plan. Gray & Co. does not charge for messages we send, but standard carrier fees from your mobile provider may apply to messages sent and received.
How to Opt Out
You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. After replying STOP, you will receive one final confirmation message and no further messages from that consent category. To opt out of both marketing and non-marketing messages, reply STOP to messages in each category, or contact us directly at the information below.
How to Get Help
For assistance with our SMS program, reply HELP to any message you receive, or contact us directly:
- Email: hello@thegrayandco.com
- Phone: (615) 656-7441
- Address: 119 Margo Court, Joelton TN 37080
Information Sharing
Gray & Co. takes the privacy of your SMS consent and contact information seriously. The following restrictions apply to all mobile information collected through our SMS program:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Carrier Disclaimer
Carriers (including but not limited to AT&T, T-Mobile, Verizon, and their resellers) are not liable for delayed or undelivered messages.
Privacy and Terms
Our SMS program operates in accordance with our Privacy Policy and Terms of Service. By participating in our SMS program, you also agree to those policies.
Changes to These Terms
We may update these SMS Messaging Terms from time to time. Material changes will be communicated via the contact information on file. Continued participation in our SMS program after such updates constitutes acceptance of the revised terms.
Contact
Questions about these terms or our SMS program can be directed to:
- Email: hello@thegrayandco.com
- Phone: (615) 656-7441
- Mail: GrayStone Holdings LLC, 119 Margo Court, Joelton TN 37080